30-Day Returns and Exchanges
Ace of Diamonds' 30-Day Money Back Guarantee allows you to shop with confidence as your satisfaction is our utmost priority. With each and every order made at Ace of Diamonds, you can rest assured that the Gold Standard level of quality has been carefully followed through before items are shipped out.
In the case that you'd wish to process a return, we will gladly assist you with a refund or exchange.
Feel free to contact us to get a RMA# (Return Merchandise Authorization Number). Please ensure that the RMA# is printed on the outside of your return package as shipments without an authorized RMA# will be considered ineligible for a refund or exchange.
Each purchase is eligible for one exchange of equal or greater value. Multiple exchanges stemming from the original transaction is not allowed.
Window of Eligibility
Refunds and exchanges are allowed within 30 days from the shipping courier’s delivery date. Return packages must show tracking detail that the item was shipped no later than 30 days after the original delivery date.
Custom/Personalized Orders, Made-to-Order, and Third Party Modifications
Customized and/or “made-to-order” jewelry are ineligible for a return or exchange due to its personalized nature. This includes the option to choose the center stone size, center stone type, metal type, metal purity, finger size, chains, and engraving. Special jewelry service requests that include sizing, repairing, engraving, cutting, and re-setting are also ineligible for a return or exchange.
Please also note that any third party modifications and alterations automatically void this return policy.
Inspection and Condition
All returns and exchanges are subject to our internal jewelers’ quality inspection check. The item must be in its original and unworn condition. Returned packages must also include all materials and documentation. Any missing original content may cause a delay in processing returns and exchanges.
Approved refunds will be for the total sales price less shipping and handling (S&H) and a 15% restocking credit. The S&H fee will be deducted from all returns including purchases with free shipping.
The great thing about our return policy is that the 15% restocking credit will remain on your account and can be applied towards a future purchase with Ace of Diamonds. Please keep in mind that this credit is non-transferable and expires exactly 1 (one) year from the original date the refund was issued.
Ace of Diamonds has the right to negate the terms of this return policy if there is evidence of any fraud or wrongdoing.
We’re here to help. Feel free to email us with any questions you may have and we aim to get back to you as soon as possible.
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