Section 1: Payment FAQ
Which forms of payment(s) are accepted?
All major credit cards and/or PayPal are accepted.
Are there financing options?
Yes, we have partnered with PayPal Credit and Future Pay to assist our valued shoppers more convenient and enjoyable payment solutions when shopping with us online.
Section 2: Layaway/Monthly Payment Plan FAQ
Do you offer layaway/monthly payment plans?
Yes, we believe that fine jewelry should not be limited to those who can purchase it now. We listened to our valued shoppers and have created a layaway program that is catered to satisfy people of different budgets.
You can find out more information about our layaway program here
Where do we ship to?
We ship domestically in the United States and internationally to many selected countries.
If you are interested to know if we ship to a specific country then please message us and we will respond at our earliest convenience.
What is the cost of shipment?
We offer standard domestic (United States) shipping via FedEx 2Day (2 Business Days) and USPS Priority Mail (2-3 Business Days) for every new purchase free of charge.
We also offer expedited domestic (United States) shipping via FedEx Standard Overnight (1 Business Day) and USPS Priority Mail Express (1-2 Business Days) for an additional charge. You may opt to purchase expedited shipping at the current shipment rates when you check out.
All international shipments are subject to current international shipment rates which will be shown on your screen during checkout.
What protocols are taken prior to shipment?
To further enhance our customers’ shopping experiences, we focus heavily on the internal quality control of our Gold Standard
. All items are carefully inspected by a professional jeweler to make sure that each piece of jewelry meets high quality industry standards prior to shipment.
Are the packages insured?
Yes, every shipment is 100% insured in an effort to protect your purchase in case it gets lost or stolen during transit. This is a preventive measure for your peace of mind.
Are signatures required prior to delivery?
Rest assured that all shipments of finished jewelry will require a signature prior to delivery. We understand that jewelry is expensive merchandise so we make every effort to prevent lost/stolen packages.
If someone is not able to sign for the package then a tag will be left at the front door for re-delivery or pick-up at the local facility. Your finished jewelry package is not meant to be left at the doorstep unattended.
What shipping carrier is used?
We typically use FedEx and the United States Postal Service (USPS). However, we may ship it with another carrier (eg. UPS) at our customer's request for an additional charge. If you are interested then please message us for any special shipping requests.
What does processing time mean?
Processing is the length of time that it takes for us to service an order from the moment we receive it to the moment of shipment. Custom orders will typically take longer to process since we need to craft it from scratch.
What are your processing times?
Normal Processing Times: 1-3 Business Days
Custom Made-To-Order Processing Times:
Rings: 14-20 Business Days
Pendants: 14-20 Business Days
Chains/Links/Necklaces: 25-45 Business Days
What are your shipping times?
Domestic (United States) Shipping Time: 1-3* Business Days after processing time
International Shipping Time: 1-5* Business Days after processing time
*You may opt for expedited/overnight shipping during checkout for an extra service fee.